Frequently Asked Questions (FAQ)
Q: How do I order on your website?
A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!
Q: Do you ship worldwide?
A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.
Q: How long does shipping takes?
A: Our warehouses are located around the world. For orders in Australia,it will normally take 21 to 28 business days. For international orders,please allow up to 40 business days.
Q: Is it safe to shop with you?
A: We are offering a safe and secure online shopping experience.We also respect your privacy and we are committed to protecting it.
Q: How can I track my order?
A: Once an order has shipped out, we will send you an email with the tracking number.
Q: How do I cancel or change my order?
A: Please email us immediately at firstname.lastname@example.org if you need to change or cancel your order. Please be advised that some orders are shipped very soon after placement, and it may not always be possible to cancel.
Q: Why do you offer free items?
A: The items are free because of a special promotion to launch our new store, or because one of our suppliers wants to test how popular their items are before computing a price. Take note, these free items won't be free for long! If you see a free offer - snatch it up before we start charging for them.